When times are tight, exploiting the customer data at your fingertips can help your organisation do business more productively and efficiently, writes Prakash Durgani, Vice President of APAC & Japan, Twilio Segment.
Guest, on Jan 21, 2021 3:05:08 PM
When times are tight, exploiting the customer data at your fingertips can help your organisation do business more productively and efficiently, writes Prakash Durgani, Vice President of APAC & Japan, Twilio Segment.
FQ Editor, on Jan 20, 2021 5:11:51 PM
Highly Accomplished Senior Executive and Business Leader to Drive Next Phase of Growth Across the Region
FQ Editor, on Jan 14, 2021 11:42:52 AM
Highly Accomplished Senior Executive and Business Leader to Drive Next Phase of Growth Across the Region
FQ Editor, on Jan 13, 2021 1:05:59 PM
Global travel agency leverages digital process automation software to transform and drive operational efficiencies
James Organ, on Dec 18, 2020 12:38:05 PM
Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.
James Organ, on Dec 4, 2020 1:47:59 PM
Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.
Guest, on Dec 2, 2020 2:27:33 PM
Every day businesses gain more data about their interactions with customers, yet many continue to struggle to make use of it for personalisation and analytics.
Data may be stored in multiple locations and in different formats, making it difficult to combine to achieve a single view of each customer. As a result, customer experiences suffer and relationships erode.
James Organ, on Dec 1, 2020 12:11:30 PM
According to the Creating Connections report, based on a survey of more than 300 businesses, most have maintained or increased budgets in all major areas of marketing and communications except physical events. This has led to more competition in fewer channels.
James Organ, on Nov 19, 2020 2:41:03 PM
Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.
FQ Editor, on Nov 18, 2020 1:48:14 PM
CAMPBELL, Calif. — November 16, 2020 — 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service (Gartner Magic Quadrant for Contact Center as a Service1).
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