CX Spotlight by Fifth Quadrant

Groupe SEB Chooses BOARD For Smarter Finance Reporting

Sydney, 17 October 2018 - BOARD International, the #1 decision making platform for organisations of any size, has announced that Groupe SEB, owner of iconic homeware brands like Moulinex, Tefal, T-fal and Krups, has selected BOARD to power a suite of smart finance applications to manage its worldwide operations.

Topics: press release

New Centre Sets Out To Make Sense of Data

A new centre will use cutting edge research to help partner organisations turn data into knowledge.

Topics: press release

First Global “State of Connected Planning Survey” Identifies Key Trends in Faster, Better Decision Making

SAN FRANCISCO, CA, October 16, 2018 — Anaplan, Inc. (NYSE: PLAN), a pioneer in Connected Planning, today announced the findings of the inaugural annual State of Connected Planning Survey, the first report of its kind. It reveals that aggressively growing companies plan aggressively, that enterprise-scale technology is key to good planning, that cultural alignment is an absolute must, and that there is a distinct role for advanced analytics in better business decision making.

Topics: press release

Talend Fall ’18 Enables Enterprises to Deliver Insight-Ready Data at Scale

REDWOOD CITY, Calif. and LONDON – October 16, 2018 – Talend (NASDAQ: TLND), a global leader in cloud data integration solutions, today announced a major update to Talend Data Fabric, the company’s unified data platform for data integration across complex, multi-cloud and on-premises environments. Announced at Attend Connect UK, Talend’s Fall 2018 release delivers insight-ready data at scale with new features including Data Catalog which creates a single source of trusted data, and Cloud Application Programming Interface (API) Services, which speeds access to standardised data for building data-as-a-service applications and increasing productivity.  Talend’s new release also accelerates running machine learning algorithms at scale with extended serverless big data support.

Topics: press release Cloud computing

8x8 Recognised as a Leader for the Seventh Consecutive Year

San Jose, Calif,  8x8, Inc. (NYSE:EGHT), a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, today announced it has been positioned by Gartner, Inc. as a Leader in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide”¹ for the seventh year in a row.
Topics: press release

Nimble Checks In With QPC for Genesys PureCloud Customer Experience Deployment

Sydney, 16 October 2018 – QPC, the specialist contact centre services and solutions company, has been awarded a contract to deploy and support the Genesys™ PureCloud™ all-in-one cloud customer engagement and collaboration contact centre platform at Nimble, a leading national online personal financial loans company.

Topics: press release

7 Ways Airlines Worldwide Are Lifting Their CX Game

Airlines have long struggled with customer satisfaction issues and in recent times we have seen an increasing number of horror stories linked to air travel customer experience (CX), from racism, to forcible removals and the recent death of a passenger’s dog. Granted, all of these examples were from the US so it isn’t surprising that airlines are in the bottom third of industries tracked by the American Customer Satisfaction Index. But they can serve as a guide on, what not to do for Australian airlines.

Topics: CX Articles & Insights Voice of Customer customer service

How gamifying the call centre could lower employee churn and improve service delivery

Contact centre agents frequently view their work as repetitive and unsatisfying but turning toiling on the telephone into a game may modify this perception and give service levels a boost.

The call centre sector represents big business in Australia – it employs more than 250,000 people, across a gamut of industries, according to latest data from CX Central.

Topics: CX Articles & Insights contact centre call centres

Avaya to Demonstrate AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences

Dubai, United Arab Emirates- 11th  October, 2018- At GITEX, Avaya Holding Corp. (NYSE: AVYA) will demonstrate integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organisations to elevate voice as a key user interface for richer, more seamless, secure customer and employee experiences.

Topics: press release

EnhanceTV Can Now Simplify Complex Content Processes, Automate Repetitive Tasks And Drive Subscriptions With Ease

San Jose, California – October 9, 2018 – Ooyala is powering a modern video portal and automating media operations for Australian-based EnhanceTV with the Ooyala Flex Media Platform, a video content supply chain solution being used by innovative content owners worldwide to automate tasks, simplify workflows and speed up the time-to-market. The solution, deployed on cloud infrastructure, was implemented by Ooyala’s Gold partner, Digital Logistics, and most recently won the Innovation in Education category of the ABE Awards in Australia.

Topics: press release

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