CX Spotlight by Fifth Quadrant

Banks Caught Between a Rock and a Digital Place in Their Transformation Journeys, Finds Genpact Research

Bermuda - May 24, 2018 - Genpact (NYSE: G).  Banks’ huge investments in innovation may not yet be on the mark in creating experiences their customers want, according to new research from Genpact, a global professional services firm focused on delivering digital transformation. The survey of more than 6,000 consumers in the United States, United Kingdom, and Australia shows that customers want both the convenience of new technology and the personal service they’re used to with traditional channels – underscoring challenges that financial institutions face in achieving return on investment (ROI) from digital transformation initiatives.

Topics: press release

Nutanix Reports Third Quarter Fiscal 2018 Financial Results

SAN JOSE, Calif.May  24, 2018— Nutanix, Inc. (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced financial results for its third quarter of fiscal 2018, ended April 30, 2018.

Topics: press release

Tableau Partners with Swinburne University of Technology to Narrow Australia’s Gap in Data Skills

SYDNEY, 23 MAY  2018 - Tableau Software, the leading analytics platform, today announced it has partnered with Swinburne University of Technology to launch a hands-on course in business analytics and data visualisation. The course will be offered through the university’s Australian Graduate School of Entrepreneurship (AGSE) as part of the Master of Digital Business Management (MDBM) degree.  The partnership aims to raise awareness about the use of data analytics in everyday business scenarios and help to narrow the gap when it comes to data skills among Australian graduates and the ever-increasing requirement for data driven decision making.

Topics: press release big data data centre

Government is in the Cloud: New Research Shows Government ICT Revolution Underway

Macquarie, Australia - 16 May 2018 - The Federal Government cloud policy has been successful in driving fundamental change, but there is more work to be done, a new survey commissioned by Macquarie Government found. The survey found there has been a clear change in attitudes to the use of cloud in government, and there has emerged a greater maturity in the way it is being used. However, the job is not yet finished. Increased usage brings new challenges and these must now be addressed.

Topics: press release

VoiceFoundry Expands Global Deployment of Amazon Connect Services

Sydney, Australia – 15 May 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a unique focus on customer experience and automation in North America, today announced that it is now expanding services to Australian and New Zealand businesses.

Topics: contact centre press release Amazon

AR and CX – Delivering on the hype?

I regard it as a big idea, like the smartphone. The smartphone is for everyone, we don't have to think the iPhone is about a certain demographic, or country or vertical market: it’s for everyone. I think AR is that big, it’s huge. I get excited because of the things that could be done that could improve a lot of lives. And be entertaining. - Apple CEO Tim Cook, February 2017

Topics: augmented reality CX Articles & Insights

Ping Identity Issues Best Practices in Recognition of Australia’s National Privacy Awareness Week

SYDNEY, 14 May 2018 — Ping Identity, the leader in Identity Defined Security, today issued seven best practices for managing security and privacy in observation of Privacy Awareness Week taking place this week. The annual initiative promotes and raises awareness of privacy issues, as well as the importance of protecting personal information. 

Topics: press release cyber security

Nutanix Flow Delivers Software-Defined Networking to Secure Applications with a Single Click

New Orleans – May 9, 2018 Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced at its .NEXT Conference 2018 Nutanix Flow, a software-defined networking (SDN) solution built for the multi-cloud era. Flow provides application-centric security to protect against internal and external threats not detected by traditional perimeter-oriented security products. Flow capabilities are fully integrated into Nutanix’s Acropolis software for easy deployment and will be enhanced with real-time application visibility and discovery technology from the company’s recent acquisition of Netsil. Nutanix Flow automates the creation and management of application security non-intrusively.

Topics: press release data centre

Nutanix Introduces Database Services with Era

New Orleans – May 9, 2018 Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced at its .NEXT Conference 2018 Nutanix Era, a new set of enterprise cloud platform-as-a-service (PaaS) offerings to streamline and automate database operations so database administrators (DBAs) can focus on business-driving initiatives. Era extends the Nutanix Enterprise Cloud OS software stack beyond core infrastructure-as-a-service (IaaS) capabilities for private cloud environments to platform-layer services that bring Nutanix one-click simplicity to database operations. The initial release of Nutanix Era will provide rich copy data management services to address the increasing complexity and burdensome cost of managing multiple copies of databases across organisations.

Topics: press release

Nutanix Beam Gives Enterprises Control of the Cloud

New Orleans – May 9, 2018 – Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced at .NEXT Conference 2018 Nutanix Beam, a new software-as-a-service (SaaS) offering that delivers multi-cloud governance so organisations can manage their spending, security and regulatory compliance across nearly any cloud platform. Beam is based on Nutanix’s recently-acquired Minjar Botmetic service, which is already used to manage more than US$1B of cloud spend across Amazon Web Services (AWS) and Microsoft Azure.

Topics: press release cloud

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