CX-hdr-2018

SMEs cautiously optimistic despite further staff cuts as JobKeeper ends

Updates to this research will be published monthly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Challenging business conditions as weak revenues continue for 57% of SMEs

Updates to this research will be published monthly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Avaya Reports First Quarter Fiscal 2021 Financial Results

  • Guidance raised reflecting improved performance across key business metrics
  • Total revenue increased 4% year-over-year to $743 million
  • Avaya OneCloud ARR increased 38% sequentially to $262 million
  • Cloud, Alliance Partner & Subscription revenue grew to 34%
Topics: press release

Flexible employment relationships: Five ways to ensure they’re a win-win for your contact centre

Allowing agents to work flexibly can be good for them and good for the bottom line, provided your systems and processes are sound, writes Daniel Harding, Director – Australia Operations, MaxContact

Topics: Customer experience Business Priorities CX AI strategic planning Artificial Intelligence CX Articles & Insights

How customer data could help your business rebound from the coronavirus crisis faster

When times are tight, exploiting the customer data at your fingertips can help your organisation do business more productively and efficiently, writes Prakash Durgani, Vice President of APAC & Japan, Twilio Segment.

Topics: personalisation digital marketing CX Articles & Insights big data marketing automation

Sitecore Embarks on US $1.2B Investment Plan to Accelerate Growth

Highly Accomplished Senior Executive and Business Leader to Drive Next Phase of Growth Across the Region

Topics: press release

Talend Hires Mark Fazackerley as Regional VP of Sales ANZ

Highly Accomplished Senior Executive and Business Leader to Drive Next Phase of Growth Across the Region

Topics: press release

Flight Centre Travel Group Transforms its Customer Experience with K2 Cloud

Global travel agency leverages digital process automation software to transform and drive operational efficiencies

Topics: press release

Christmas Cheer for SMEs as Strong Revenue, Jobs and Investment Data Point to a Happy New Year

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Road to Recovery Continues with SME JobKeeper Claims Dropping to 26%

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

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