CX-hdr-2018

Christmas Cheer for SMEs as Strong Revenue, Jobs and Investment Data Point to a Happy New Year

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Road to Recovery Continues with SME JobKeeper Claims Dropping to 26%

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Using a data platform to power personalised marketing campaigns

Every day businesses gain more data about their interactions with customers, yet many continue to struggle to make use of it for personalisation and analytics.

Data may be stored in multiple locations and in different formats, making it difficult to combine to achieve a single view of each customer. As a result, customer experiences suffer and relationships erode.

Topics: personalisation digital marketing CX Articles & Insights big data marketing automation

Content tops marketing budget priorities moving into 2021

According to the Creating Connections report, based on a survey of more than 300 businesses, most have maintained or increased budgets in all major areas of marketing and communications except physical events. This has led to more competition in fewer channels.

Topics: Customer experience thought leadership Business Priorities CX investment priorities strategic planning CX Articles & Insights customer engagement market research research

SME Recruitment Drive Hindered by a Lack of Candidates

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

8x8 Named A Challenger in the New 2020 Gartner Magic Quadrant For Contact Center As A Service

CAMPBELL, Calif. — November 16, 2020 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service (Gartner Magic Quadrant for Contact Center as a Service1). 

Topics: press release

Macquarie Cloud Services wins Managed Services Innovation of the Year for Azure

Australian Company recognised globally in same year it signed strategic Azure agreement with Microsoft

Topics: press release

Conversations In Isolation: Freshworks - Sreelesh Pillai

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Customer experience Business Priorities CX AI strategic planning Artificial Intelligence CX Articles & Insights

Stronger Revenue & Jobs Data Drives SME Sentiment Higher

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

CX of the Future: The Fork in the Road

CX of the Future is a new podcast from Fifth Quadrant and Verizon. Co-hosts Dr Steve Nuttall, Director at Fifth Quadrant and Mat Wells, Solutions Consultant at Verizon will be exploring CX: Reimagined, Retooled and Redesigned.

Topics: Business Priorities CX strategic planning CX Articles & Insights

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